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How do organizations learn?

We encourage you to learn about the methodology, according to which the organizational learning research is carried out.

  • Research model
  • The Learning Ministries (MUS) model assumes that it is possible to identify three basic parts of the organizational learning process:

    1. Knowledge complex (which includes three types of knowledge: strategic, operational and its environment).
    2. Organizational action complex – organizational actions depend on knowledge assets, but also modifying them. In our diagram we call it “adaptation”.
    3. Feedback loops reaction complex, which involves processing new information and including it into knowledge assets. In on our diagram it is visualized by two sets – “searching” and “reflexivity”.

    The model also assumes that the shape of these three complexes is influenced by both the quality of the organizational assets (management, staff, infrastructure) and the intensity and quality of the links between the organization with its external environment. 

  • Methodology overview
  • The Methodology of the study involves the implementation of the research model to the assessment of the state of the organizational learning process in the four examined ministries (Ministry of the Interior and Administration, Ministry of Regional Development, Ministry of Infrastructure and Ministry of the Environment) in 5 steps:

    Step 1. An anonymous survey with the employees of the examined ministries (n=3394, rate of return 51,3%)

    Step 2. A set of individual in-depth interviews with heads of departments in the ministries, political representatives and ministry stakeholders, which will allow for the verification of the survey data (n=100)

    Step 3. Analyses

    • Survey results analysis (including network analysis)
    • Interview analysis
    • Analysis of the secondary data already possessed by the ministries

    Step 4. Discussions during meetings with heads of the chosen departments and their employees concerning the results

    Step 5. A final diagnosis of the organizational learning processes

    The function of the procedure described above is to equip the Learning Ministries team with unbiased results, filtered by the characteristics of activities of particular departments. It is very important that at this stage all the relevant factors influencing Polish ministries organizational learning capacity are accounted for. These pieces of information will constitute the base for creating future recommendations and testing solutions. 


  • Research tools
  • Research tools used in the Learning Ministries project include, above all, an extensive Computer Assisted Web Interview questionnaire, which, because it is a quantitative tool, enables us to use statistical methods of analysis (regression, factor analysis, structural equation modelling). Incorporating some questions to the survey questionnaire about the interactions and relations between the examined departments and their external environment allows us to assess the intensity and, to some extent, the quality of the external links, using social network analysis tools.

    Simultaneously, desk research type study is carried out, which, by utilizing data already possessed by ministries will help assess the organizational learning quality.

    Conclusions stemming from the usage of the tools described above will be enriched by using data from almost 100 individual in-depth interviews, whose task is to filter quantitative data through the lens of department activities and its environment characteristics. Over a dozen Focus Group Interviews will enable a discussion about the results of the study.